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Return and exchange

Return and exchange

Here you can find useful information about the conditions of return and exchange of our goods.

Here you can find useful information about the conditions of return and exchange of our goods.

According to the resolution of the Cabinet of Ministers of Ukraine of March 19, 1994 No. 172 “On Implementation of Certain Provisions of the Law of Ukraine“ On Consumer Rights Protection ”, goods of proper quality are not subject to exchange (return): underwear; bed linen; corsetry goods; hosiery.

- underwear: pajamas, nightgowns, lingerie, pajamas and jackets, peignoirs, night gowns, pants, pants, under skirts, swimwear, bathing suits, beachwear and other similar articles made of fabrics, non-woven fabrics and other textiles (GOST 25296-2003);
- bed linen: duvets, sheets, pillow cases, lower and upper, mattresses and other similar products, including children's (GOST 31307-2005); - corsetry goods: bras, bodysuits, corsets (GOST 17037-85);
- hosiery: tights, leggings, socks, stockings, semi-stockings, followers (GOST 17037-85).

Alur company policy supports the Cabinet of Ministers of Ukraine Resolution # 172 of 03/19/94. Accordingly, the goods purchased in our online store are not exchangeable or refundable! Thanks to this, you can be 100% sure that you have bought a really new thing.

This rule does not apply to goods you return through:
- mismatch of the order;
- lack of manufacturer.

Return address:
Kyiv, str. Dubrovitskaya, 28.
tel. 0506000898
(shipping costs are refunded by the Buyer))

Cash back. 

We will refund within 3 business days of receiving the item.
- to your personal account of the online store "". You use them to pay for the following orders.
- Visa / MasterCard or postal order. Bank fees or translation fees are charged to the buyer..

Before placing an order, carefully read the size grid, make measurements and discuss all the points that interest you with our manager. We understand the complexity of picking such a delicate item without fitting, so we are reaching out to customers. Our staff have extensive professional experience in the selection of underwear and can easily help you! We do everything that the purchases made on bring you joy and pleasure!